Currently available
Primo
Chat Headset
Light weight chat headset for use with laptop or PC; suitable for (video) chat applications
The future is calling
With a lightweight design, it’ll be easy to forget you’re even wearing the Primo during video calls. Enjoy this next generation of chat headsets, and leave clunky, uncomfortable ones in the past!
Key features
Comfortable conferences
The Primo’s adjustable headband and microphone allow you to find the perfect fit and microphone position for you, so you can focus fully on your meetings.
Get inline
Hear clearly with accessible volume control – located on a 1.8m cable, your inline remote is within easy hands reach to give you complete freedom of movement whilst wearing the headset.
product-specifications
Specifications
Features
Noise reduction
No
Background noise reduction
No
Software
No
Accessories
2x 3.5mm adapter cable
Foldable
No
Size & Weight
Total weight
48 g
Depth of main product (in mm)
60 mm
Width of main product (in mm)
170 mm
Height of main product (in mm)
130 mm
Control
Remote control
inline
Controls on earcap
No
Controls
volume
LED indicators
No
Connectivity
Connection type
wired
Bluetooth
No
Connector type
3.5mm
Connector style
straight
Cable style
round
Cable detachable
No
Cable length main cable
180 cm
Audio
Sound reproduction
Stereo
Audio channels
2.0
Frequency response
70 Hz - 20.000 Hz
Microphone
No
Detachable microphone
No
True Wireless Stereo (TWS)
No
Impedance
32 Ohm
Sensitivity
89 dB
Headphone
Adjustable headband
Yes
Earcup type
on-ear
Ear-cap construction
closed-back
Active Noise Cancelling
No
Microphone
Sensor type microphone
condenser
Pick-up pattern
Omnidirectional
Frequency response microphone
30 Hz - 16.000 Hz
Echo cancellation
No
Gaming
Designed for gaming
No
Lighting
Lights
No
Protection
Waterproof
No
Compatibility
Suitable for
Daily use, Home, Listening to music, Office, Business use
Compatible Device Types
pc, laptop
Compatible Consoles
no
Extra information
Item number
21665
EAN code
8713439216653
Warranty
1 year
Package contents
Chat headset
Y-adapter
User guide
System requirements
Combined 3.5mm headphone/microphone connection
OR 3.5mm headphone connection and 3.5mm microphone connection
Downloads
Downloads
Legal & Compliance information
Version 3.0 | Multilingual
Legal & Compliance information
compliance
EU declaration of conformity (DoC)
Version 1.0 | Multilingual
EU declaration of conformity (DoC)
faq
FAQ
Frequently Asked Questions (FAQ)
If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers
After you have installed the Dell software and drivers for your computer setup the software correctly to activate the audio devices:
1. Go to the Windows Start Menu and open the Dell Optimizer software.
2. Click the Audio button.
3. Toggle the Switch to ENABLED.
4. Toggle the NOTIFICATIONS on.
5. Disable the Audio page and close the application.
6. When plugin the microphone, headset or headphones, the Optimizer will notify that a device is connected to the audio port. Select the correct device that is attached in the Optimizer option menu.
If this does not solve your problem, contact the Dell support or your system administrator.
Can you check the following items:
- The headset is connected to the correct audio connection(s) on your computer? Consult the manual for more information.
- There is no error message (visible by the yellow exclamation mark) reported in the Device Manager?
- The device is the default device for recording and playbacking / input and output?
Windows 7/8:- Right click on the speaker icon in the taskbar and select Playback devices > Select the correct device > Set Default > OK
- To activate the microphone: right-click on the speaker icon in the taskbar and select Recording devices > select the correct device > Set Default > OK
Windows 10:- Right click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your ouput device option
- To activate the microphone: right-click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your input device option
Mac:- Go to "System Preferences" > "Sound"
- Click the "Input" tab to access microphone settings.
- Click the microphone in the devices list to adjust the microphone settings.
If the above steps don't help, connect the headset to another computer, to check if the problem persists.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
supportMail
Contact us
Contact us
Please check our FAQs first, chances are you'll find the answer there.
Couldn't find the answer in the FAQs? Fill out the form below with as much information as possible and one of our help-desk staff will respond at the earliest opportunity. Our messages are answered in the order they are received.
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